Sometimes you just need someone who's been there.
Practical advice and hands-on support for small-business owners facing real business problems.
No buzzwords. No textbook answers. Just help figuring out what to do next.
Not ready for consulting? Start free.
Get the PCP Small Business Toolkit — four practical tools to help you track your business, set priorities and figure out what to work on next.
100% free · No obligation · Instant download
WHAT CAN WE HELP WITH?
Every business is different. The fundamentals aren't.
PROFIT
Understand where the money goes and where there's room to improve.
OPERATIONS
Build better systems and make the day-to-day run better.
PEOPLE
Improve hiring, training, leadership and accountability.
CUSTOMER EXPERIENCE
Make it easier and more memorable to do business with you.
PLANNING
Turn ideas into realistic numbers, priorities and next steps.
HOSPITALITY
Food cost, labour, menus, inventory, waste, training and operations.
THE PHILOSOPHY
Built in hospitality. Made for small business.
Some of the best lessons in business come from hospitality.
How you treat customers. How you lead people. How you control costs. How you train. How you solve problems. And how you make people want to come back.
After more than 25 years in hospitality and operations, I now use those lessons to help small-business owners build stronger businesses.
You don't need to own a restaurant. You just need to want your business to be better.
PACKAGES
Choose the help your business needs.
Start with a review, spend 90 days making changes, or bring us in to solve a specific problem.
30-DAY BUSINESS REVIEW
Find the problems. Find the opportunities. Build the plan.
For owners who want an outside look at their business and a clear plan for what to improve first.
INCLUDES
Business & financial review
Owner strategy session
Operations & systems review
Customer experience review
Key opportunities & priorities
Written action plan
Final strategy session
THE OUTCOME
A clear picture of what's working, what's holding you back and what to do next.
Starting at $2,500
90-DAY BUSINESS IMPROVEMENT
MOST POPULAR
Find it. Fix it. Make it stick.
For owners who don't just want a plan—they want help putting it into action.
DAYS 1–30
Understand the business and find the biggest opportunities.
DAYS 31–60
Work together to make the highest-impact changes.
DAYS 61–90
Measure, adjust and build systems that last.
THE OUTCOME
A better-run business with stronger systems, clearer priorities and measurable improvements.
Starting at $6,000
CUSTOM CONSULTING
One problem. One project. A clear outcome.
For businesses that know what they need help with and want someone experienced to help solve it.
PROJECTS CAN INCLUDE
Profit & cost control
Operations & systems
Customer experience
People & leadership
Budgets & planning
Hospitality operations
New openings
Growth & expansion
THE OUTCOME
A project built around your problem, with the scope, goal and price agreed on before we start.
Starting at $2,500
SPEAKING & WORKSHOPS
Practical talks built from more than 25 years of hospitality, leadership and operating experience.
Available for conferences, conventions, company events, workshops and industry groups.
Hospitality Is a Business Strategy
What every business can learn from great hospitality.
The Business Behind the Business
Why being busy doesn't always mean being profitable.
Small Business, Big Experience
How small businesses can create customer experiences that compete with much bigger companies.
Leading From the Floor
Practical lessons in leadership, culture and accountability.
Custom topics and workshops are also available.
Quoted by event
Not sure where to start?
Tell me what's going on in your business. We'll have a conversation, figure out what you need and see if PCP is the right fit.
No pressure. No sales pitch. Just a conversation.